Aug
31
Behind Closed Doors …
By
Seems quiet here BUT behind that door is a waiting room full of angry people. One patient’s app ‘t was for 11:30am and I’m here for a 2:00. Guess that’s not going to happen.
This is a great example of really bad customer service and it’s high cost – this Doc is going to lose 2 patients PLUS all our referrals.
No business can afford to lose customers. Worse, they can’t afford the associated bad press.
Pay attention to the details and your customer’s experiences. It matters!