The Rest of the Story……

Your home business start up will thrive or die based on how you treat your customers. 

I finally got in to see the Doc 1 hour and 45 min after my scheduled appointment.  After complete the necessary medical stuff for my pre-op requirements (And that’s a whole other story.) I had the hard talk with him.

Prefacing my commentx with how much we liked his as a Doc and the time he spends with us and the compassion he shows, I needed some help with minimizing wait time. 

We’ve had conversations about being self employed before and shared war stories about trading time for money and how, if we didn’t show up, there was nobody else to do the work.  He gets it because he’s there, too.

His solution wasn’t one.  He said all he can do is suggest I schdule my app’ts to be eith firsth thing in the morning, or right after lunch.

But what if I needed to get in quickly, like for my pre-op stuff?

Oh, well.  I guess you wait.

I went into the conversation emotionally attached to him as my primary Doc.  His “I don’t care; there’s nothing I can do about it” attitude changed that in a moment. 

I walked out of his office ready to look for a new physician.

The cost to him?

Two patients immediately ( me and Philip) and all the referrals we’d make in the future.  PLUS we will retell our story when it’s appropriate to anyone who will listen.

If he had even given the slightest indication that he’d work with us so we wouldn’t have to lose 4 hours for what coud have been done by FAX or phone, we would have remained loyal to him.

Bottom line to you as a home business owner:  Take care of your cutomers.  Make sure you control the experiences they have of you so they’ll want to keep coming back.  Your home business depends on it!